Privacy Policy ibet game –
Our Commitment to Protecting Your Data

Welcome to the ibet game Privacy Policy page. We understand that your trust is the most valuable asset we must protect. As an online gaming platform serving hundreds of thousands of members across Malaysia, we take full responsibility for ensuring your personal data is handled in the safest, most transparent, and ethical manner possible.

This Privacy Policy applies to all users of the ibet game platform, including those who access our website, use our mobile app, or interact with any of our services. This document should be read alongside the ibet game Terms and Conditions and together forms a comprehensive agreement between you and our platform regarding data handling.

By registering or using the ibet game platform, you consent to our collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to request account closure.

Ibet game only collects data that is strictly necessary to provide you with a safe, efficient, and tailored service. We do not collect information that is irrelevant or exceeds what is required for the stated purposes.

Data collection takes place through several methods, including: online registration forms, the KYC verification process, interactions with the platform during play sessions, communications with our customer support team, and cookie technology that operates automatically as you browse our platform.

Every piece of data we collect has a clear and legitimate purpose. ibet game firmly adheres to the principle of data minimisation — we only use data for the purposes stated at the time of collection, and nothing beyond that.

Your personal data is used for the following purposes:

• Account Management: Creating and managing your account, processing registration, and ensuring secure access to the ibet game platform.
• Identity Verification (KYC): Verifying your identity to meet legal compliance requirements and prevent fraud and money laundering.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions related to your account.
• Platform Security: Detecting and preventing suspicious activity, hacking attempts, or platform abuse.
• Customer Support: Handling enquiries, complaints, and support requests you submit to our team.
• Service Communications: Sending important account-related notices, policy updates, and security information.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Service Improvement: Analysing aggregated usage data to improve the platform's user experience.

Your data security is more than a promise — it is a technical commitment we reinforce every day. ibet game continually invests in world-class security infrastructure to ensure your personal and financial data remains protected at all times.

Key security measures we use:

• 256-bit SSL Encryption: All data transmitted between your device and ibet game servers is protected with 256-bit SSL encryption — the same level of encryption used by leading international banking institutions.
• Encrypted Data Storage: Sensitive data stored in our databases, including financial information and verification documents, is encrypted using AES-256 algorithms.
• Two-Factor Authentication (2FA): 2FA is available for all accounts, adding an extra layer of security beyond the standard password.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect and contain any security threats before they can impact users.
• Regular Audits: Our security infrastructure is regularly audited by independent cybersecurity experts to ensure its integrity.
• Strict Access Controls: Only authorized personnel may access users' personal data, and every access is logged for audit purposes.

Ibet game does not sell, rent, or trade your personal data to any third party for marketing purposes or any other purpose unrelated to the provision of our services. This is a policy we will not compromise on.

However, there are certain situations where we need to share your data with trusted third parties, solely to enable us to provide services to you:

• Payment Processors: Required transaction information is shared with payment service providers such as local banks and e-wallet operators to process your deposits and withdrawals.
• Verification Service Providers: Identity verification documents are shared with registered and trusted KYC service providers for verification purposes only.
• Game Service Providers: Limited game session information is shared with third-party game providers that power content within our platform.
• Relevant Authorities: We will disclose required data to legal authorities or regulators when mandated by law or court order.

All third parties we work with are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for specific agreed purposes and are strictly prohibited from using it for any other purpose.

The ibet game platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. The use of cookies allows us to provide a more personalised and relevant experience for you.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are essential to platform operations.
• Functional Cookies: Saving your preferences such as language settings and display options so you don't need to reconfigure them each time you access the platform.
• Analytics Cookies: Helping us understand how users interact with the platform through aggregated and anonymised data, enabling us to make continuous improvements.
• Security Cookies: Used to detect and prevent fraudulent activity, helping us protect your account from unauthorized access.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the ibet game platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ibet game's internal policies, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

Ibet game retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.

Our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for up to 7 years after account closure to meet legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory authorities, typically no less than 5 years.
• Communication Logs: Customer support communication records are retained for 2 years for reference and service improvement purposes.
• Cookie Data: Session cookies expire when you close your browser; persistent cookies have varying expiry periods depending on their function, typically between 30 days and 1 year.

Ibet game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via a prominent notice on our platform or by email to the address registered in your account.

We encourage you to review this page periodically. The "Updated" date at the top of this document indicates the date of the most recent revision. Your continued use of the ibet game platform following any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. We take every privacy-related inquiry seriously and strive to provide thorough and timely responses.

Channels to contact the ibet game Data Protection Officer:

• Privacy Email: [email protected] — for specific inquiries related to privacy and data protection.
• General Support: [email protected] — for general assistance or account-related inquiries.
• Live Chat: Available 24/7 directly through the ibet game platform for immediate assistance.

We aim to respond to all privacy-related inquiries within 14 business days. If your complaint cannot be resolved satisfactorily through our channels, you have the right to refer it to the Department of Personal Data Protection Malaysia or the relevant authority.